Medtronic legal received information regarding that customer was brought to emergency room had hyperglycemia with blood glucose reading of 1300 mg/dl and diabetic ketoacidosis from the attorney of the family.Customer stated that the issue started from last (b)(6) 2019 and the issue with insulin pump was it seemed accepting numbers and to be delivering insulin but blood glucose reading kept on elevating.Customer stated that 911 was called to provide aid because blood glucose kept on rising and 2 different ambulance came along with paramedics.Customer stated that the local hospital could not provide further assistance because of high blood glucose and was in coma.Customer reported that later they were air lifted to a trauma center and spent 3 days in icu and 3 more days in recovery.Customer stated after a week and a half later, they had a hand surgery wherein a plate was placed using 8 screws.Customer was treated with insulin shots every hour.The device will not be returned for analysis.
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