It was reported that the patient has had the pump since (b)(6) 2019, over this time they have had leak and blockage alarms which could be solved quickly changing the canister or dressing.During the last 2 months, the patient feels like the pump is not making enough suction and the drainage is less than before.When the nurse went to change the dressing, she found out that the wound was starting to get macerated and the dressing was saturated.As the patient was no satisfied with the pump, they called rotech to ask for a new one.No patient harm was reported.
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