Section h1: correction.Section d10: additional information.Manufacturer's investigation conclusion: the report of damage to the outer shipping box and inner shipping box was confirmed.The implant kit was returned in the original shipping boxes.The outer shipping box showed damage to both of the longer sides of the box, as well as two small cuts on the top of the box and a scrape across the bottom of the box.The inner shipping box showed a dent on one of the long sides of the box corresponding to the damage to the side of the outer box.Additionally, there was a dent on one of the bottom corners of the box.There was no indication that the implant kit was affected by the damage.Review of the manufacturing documentation found no deviations from manufacturing or quality assurance specifications, including packaging and labeling inspection.The reported damage appeared to have occurred during shipment to the distributor, however, the specific root cause could not be determined.The heartmate 3 instructions for use (japan) indicates, in section 5 (surgical procedures), the steps to take in order to maintain sterility of the components.This section also warns not to use sterile components if the sterile packaging is compromised.In addition, section 5 (under "surgical considerations") warns that during the implant process, a complete backup system (implant kit and external components) must be available on-site and in close proximity for use in an emergency.Section e "symbols" (under ¿description of labeling symbols¿) includes a description of the general symbol which indicates to not use if package is damaged.No further information was provided.The manufacturer is closing the file on this event.
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