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Notes to form 3500a and justification for information not provided as required per 21cfr803.52 is below.Trilliant surgical attempted to obtain the omitted information as part of internal complaint handling activities.Patient age, date of birth, and weight not reported.Date of event is unknown.The event is considered to be when the patient developed a pressure ulcer.Catalog # and serial # not utilized by trilliant surgical.Expiration date not applicable (n/a) to non-sterile trilliant surgical products.Reprocessor name and address n/a to this report.Concomitant medical products and therapy dates not reported.No files attached to this report.Investigation (including evaluation summary of device(s) returned to manufacturer) review of surgical technique: though the doctor performed the bunionectomy, the asles representative did not report any abnormal surgical technique.The complaint event occurred post-operatively.Thus, there is no surgical technique to review.The engineering manager reviewed the provided x-rays and found no issues with the hardware placement.Dhr review: the device history record (dhr) for lot tsl006965 was reviewed to identify if any significant events occurred corresponding to the hardware involved in the event.Within lot tsl006965, no significant events (reworks, nonconformances, or deviations) occurred.Visual / dimensional inspection: the part was returned and visually / dimensionally inspected.The mib plate has noticeable marks and damage that correspond to the screw being inserted and removed from the plate.The mib plate underwent dimensional inspection and was within specification for all features.All identified issues correspond to normal wear and tear in the field after undergoing insertion and removal cases.There are no concerning observations that would correspond to the occurrence of a pressure ulcer.Simulated use testing: as the event occurred over a duration of time, the event of a pressure ulcer forming cannot be recreated at corporate.Simulated use testing will not be conducted.Evaluation of similar complaints: the complaints log was reviewed to identify any similar events involving an mib removal between (b)(6) 2019 and (b)(6) 2020.12 complaints were identified.In reviewing these complaints, none were helpful in determining the root cause of this event as all root causes were unknown or patient preference.Summary / root cause analysis: when discussing the event with an r&d engineer, it was determined that the pressure ulcers forming and needing the hardware removed is related to the patient having soft tissue irritation to the hardware.However, the root cause of soft tissue irritation is unknown.
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