Company field service director received a phone call from the surgeon.
She was not happy with her recent procedure which was a redo from an aborted procedure from the previous week.
Of the 14 electrodes she placed, 12 were measured 4 ¿ 6 mm deep from the intended target.
A company field service engineer (fse) was in the operating room to assist in this very touchy procedure to lend his expertise.
Between the fse, the surgeon and the pmt electrode rep they had agreed on calculations for the electrodes ahead of time ¿ and 12/14 electrodes were off.
On the phone, the surgeon told that 2 other sites have the identical issue ¿ (b)(6) hospital, that the company field service director believe are using pmt electrodes.
Surgeon told that prior to the 3.
1 software configuration, she had great results and no one was reporting issues for depth and now after the software, there are issues.
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