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Product complaint # (b)(4).Device received.A review of the device history record.Device history lot: vg2 cervical trial stand 4x6.A review of the receiving inspection (ri) for vg2 cervical trial stand 4x6 was conducted identifying that lot number bw0804 was released in a single batch.Batch1: lot qty of (b)(4) units were released on 19 sep 2004 with no discrepancies.As a result, the ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer device history batch null, device history review.The ri identified no issues during the manufacturing and release of this device that could have contributed to the problem reported by the customer.Investigation summary updated event description: libertas: it was reported that on november 18, 2019, the vg2 cervical trial stand 4x6 was found to be broken during reverse logistics audit of returned device at (b)(6).There was no patient involvement and no additional information is available.Flow: damage.Visual inspection: visual inspection performed at customer quality (cq) identified the instrument broke along the radel handle.The break is jagged and oblique.No new issues were identified.A device failure was identified.Dimensional inspection: document specification.The following documents were reviewed as part of this investigation: vg2 cervical wedged trial spacer assembly: (b)(4).Machined w/ silk screen, med-small radel handle (use w/ strike plate): (b)(4).Molded blank w/ silk scrn med-small radel handle (use w/ strike plate): (b)(4).Based on the review of the above drawings, no design issues contributing to relevant complaint condition were identified.Review of the manufacturing record evaluation showed that there were no issues during the manufacture of this product, and any subcomponents, which would contribute to this complaint condition.Investigation conclusion: no definitive root cause was able to be determined as the circumstances surrounding the event are unknown.During the investigation no unidentified product design/manufacturing issues or discrepancies were observed that may have contributed to the complaint condition.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Libertas: it was reported that on november 13, 2019, the exp 635/635 cls/cls sdxsd con was found to be broken during reverse logistics audit of returned device at (b)(6).There was no patient involvement and no additional information is available.This complaint involves one (1) vg2 cervical trial stand 4x6.This report is 1 of 1 for (b)(4).
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