Submission of this report does not constitute an admission that the manufacturer's product caused or contributed to the event.Fse arrived at the site to address the reported event.Fse was unable to confirm or reproduce any errors.Fse removed the column, flushed the system with 15% bleach solution & di water, primed the system, and performed precision and quality control (qc) protocol, all results were within acceptable ranges.Of, note, fse performed pm during the same visit.No further issues were noted.No further action was required by field service.A 13-month complaint service history review for similar complaints was performed for serial number (b)(4) from (b)(6) 2018 through aware date (b)(6) 2020.There were no similar complaints identified during the review period.The g8 operator's manual under chapter 5- maintenance states the following: 5.1 daily care: use a cloth dampened with a neutral cleaner to wipe stains from the analyzer's plastic components on the front side (needle cover, etc.).Do not use organic solvents such as ethanol to clean the plastic components.Use a cloth dampened with a neutral cleaner to wipe blots and stains on metallic components as well.If contamination is severe, wipe using a cloth soaked in ethanol.Water remaining on metallic surfaces will cause rust.Lightly wipe away blots and stains on the sample loader belt, display, and key sheet with a cloth soaked in ethanol.The most probable cause of the reported event was due to the instrument requiring maintenance.
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