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Complaint number: (b)(4).No samples were received.Please advise the customer that we must have samples returned for quality assurance so that a proper investigation may be conducted.Should the customer encounter any issues in the future, please advise them to save the samples for investigative purposes.Received customer pictures.We have no further inventory of the material/batch.We have no further complaints on the material/batch.We forwarded the complaint and pictures to our affiliated headquarters in (b)(4) from which we receive this product.According to their investigation and comments, a review of the production and testing documents indicated no deviations concerning the reported error.No abnormalities occurred during the entire manufacturing process or in process control.In addition, during final checking, which includes functional tests, no irregularities were revealed.The complaint cannot be determined.
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