We have now concluded our investigation for the complaint received.A review of the batch manufacturing records could not be performed as no lot number was provided, however, there are no indications to suggest that the device did not meet specifications upon release into distribution.A complaints history review was carried out using the part number provided, there have been no further complaints reported with this failure mode in the past three years.The device was used for treatment.It was reported that the dressing did not absorb exudate although it was sealed sufficiently and the leak indicator light was not illuminated.No samples were returned for evaluation.A clinical assessment was carried out.It was concluded: ¿three pictures were provided.The picture of the wound does not appear to be macerated at that time.No other clinical/ medical documentation was provided to investigate this issue.All documents and images provided as of this date have been reviewed and unless noted do not contribute to the clinical investigation.Without supporting clinical/ medical documents, a thorough investigation cannot be performed.Should information become available this complaint can be re-assessed.In conclusion, the root cause of the reported maceration cannot be concluded and is not obvious in the provided pictures.It is unknown if the dressing itself was an inappropriate choice for the wound.¿ a risk management review was carried out.The risk files for this product lists multiple assembly failures that can lead to impaired product performance.This has the potential failure effect of skin maceration.The risk files also outline that if the dressing is applied to a wound with either too high a volume or exudate rate or is not changed regularly enough, it can lead to maceration.Without more information, the failure mode cannot be narrowed down any further.As stated in the ifu for this product, ¿the pico 7 dual dressing kit is intended to be used for up to 7 days on low to moderately exuding wounds.¿ we have not been able to confirm a relationship between the event and the device or identify a definitive root cause.No further actions by smith and nephew are deemed necessary at this stage.However, we will continue to monitor for any adverse trends relating to this product range.Smith and nephew acknowledge customer concern and are continually investigating ways to develop and improve our products.
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