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Complaint number: (b)(4).Received 1 pc 450082/17l03u for evaluation.The actual sample was not received.No customer pictures were received.We have no further complaints on the material/batch.We have no further inventory of the material/batch.We forwarded the complaint and sample to our supplier for their investigation and comments.A check of production records of the concerned material/batch shows no documentation indicating a deviation.Customer and retain samples were visually inspected; no defects were observed in the safety lock parts for any of the checked samples.Functional testing was performed.Move force, pull force between stopper + safety protector and hub + safety protector (after lock) and return force (after lock) were all measured; all results were within specification.Samples were functionally tested by penetrating an artificial arm, simulating blood collection and then activating the safety mechanisms.No abnormalities such as safety mechanism releasing or device twisting back on itself were observed.Tested samples were found to work properly, lock with audible click and needles were fully retracted.The complaint cannot be confirmed.Further comments: please review the instructions for use.Do not use if product has sustained any transport damages.Engage the safety mechanism with activation as described in the ifu.Do not forcefully release or re-activate the safety mechanism after it has been activated.Do not attempt to tamper with the safety mechanism after activation.Promptly dispose of the vacuette safety blood collection/infusion set in an approved disposal container in accordance with the procedures of your facility.Refer the customer to the ifu.
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