At this time, product has not yet been returned.An extended investigation has been performed for the reported complaint and determined that there was no indication that the product did not meet specification.An extended investigation has been conducted under an investigation report which involved a manufacturing review (including 5 years of device history records (dhrs), previous complaint and corrective and preventive action (capa) investigations conducted for blank screen issues, process failure mode effects analyses (pfmeas), design controls, and design failure mode effects analyses (dfmeas), risk management reports, risk evaluations, and label copy.The investigation did not identify any trend or potential root cause that would indicate that the product is not meeting specifications.If the product is returned, a physical investigation will be performed and a follow-up report submitted.All pertinent information available to abbott diabetes care has been submitted.
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A customer reported the adc meter would not power on by button or by the test strip.On (b)(6) 2020, as a result of the customer being unable to test their blood glucose, they experienced hypertension, dizziness, headaches, and was rushed to the emergency room.A blood glucose of ">200 mg/dl" was obtained on the hcp meter and the customer was administered unknown medication by the hcp to lower blood glucose and blood pressure.A ct scan was also performed at the time of the medical event.There was no report of death or permanent injury associated with this event.
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