Additional information provided in d.10., d.11., h.3., h.6., and h.10.The company service representative examined the system and replicated the reported event.The company service representative found the issue to be that the laser indirect ophthalmoscope (lio) was not working properly.Unrelated to the reported event, the xenon lamp was replaced.The system was functioning as intended.The system was then tested and met all product specifications.The system manufacturing device history record (dhr) was reviewed.Based on qa assessment, the product met specifications at the time of release.The laser indirect ophthalmoscope (lio) headpiece was not returned for evaluation.The serial number (s/n) was not provided and could not be determined based on the information provided.Therefore, manufacturing information could not be obtained.The root cause of the reported event can be attributed to a nonconforming laser indirect ophthalmoscope (lio) headpiece.The system itself was found to meet specifications.The manufacturer internal reference number is: (b)(4).
|