Product complaint # (b)(4).Complainant part is expected to be returned for manufacturer review/investigation, but has yet to be received.The investigation could not be completed; no conclusion could be drawn at the time of filing this report.Device is not distributed in the united states, but is similar to device marketed in the usa.Device was used for treatment, not diagnosis.A review of the device history record has been requested.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.Visual inspection: upon visual inspection of the complaint device it can be seen that we have received the blade attached to the extraction screw.In addition, the received device shows dents and scratches, as well some color fading from use all over the surface of the part.Furthermore, one (1) of the four (4) lips are in a damaged and deformed condition (for details see picture attached "(b)(4) pictures from received parts.Pdf").Functional test: during investigation we were able to detach the blade from the extraction screw, and a functional test was performed, both parts passed the functional test (for details see picture attached "(b)(4) pictures from received parts.Pdf").Document/specification review: drawings and revisions are in accordance to dhr of production lot 9530254.All relevant features are defined on the used drawing revisions of dhr of production lot 9530254.Furthermore, the reported device was assembled according to drawing, and all parts went through a 100% functional test, before they had left the production.Dimensional inspection: as the blade is fully functional, the complaint is unconfirmed and no further investigation will be done, as material and dimension evaluation.Summary: there is no particularize information what's happened to this article by customer, unfortunately we are not able to determine the exact reason for this occurrence, but we have to assume that during the operation an application error may have taken place.To prevent such problems, it is necessary to operate according to the technique guide.The complaint is unconfirmed, as the complained issue could not be replicated and/or confirmed based on the available information.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Device history part: 04.027.036s, lot: 9530254 , manufacturing site: bettlach, release to warehouse date: 23.Jun.2015, expiry date: 01.Jun.2025.A manufacturing record evaluation was performed for the finished device lot number, and no non-conformances were identified.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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