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Insulin pump had unresponsive buttons at esc and act due to unlocked j2/lcd keypad connector during visual inspection.Unable to perform operating currents, self test, a21 error test, rewind test, basic occlusion test, occlusion test, prime/a33 test, excessive no delivery test and displacement test or verify no excessive no delivery/occlusion alarm and low battery alarm due to unresponsive button.Pump received with cracked reservoir tube window and cracked battery tube threads.(b)(4).Currently it is unknown whether or not the device may have caused or contributed to the event as no product has been returned.No conclusion can be drawn at this time.We therefore consider this report complete to the best of our knowledge.
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