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Manufacturer's investigation conclusion: the reported event of broken pins inside the unshielded patient cable was not confirmed as the patient cable was not returned for evaluation.Multiple requests for additional information were made to determine if the patient cable would be returned for evaluation; however, no response was received.The root cause of the reported event could not be conclusively determined through this analysis.The reported event and subsequent investigation do not indicate an issue with the manufacture of the product.Heartmate ii patient handbook section 3 ¿powering the system¿ provides information about the various ways to power the heartmate ii lvas, including how to use the power module and how to power module patient cable to a system controller.This section states ¿when connecting power cable connectors, do not try to join them together without first aligning the half circles inside the connectors.Joining together misaligned power cable connectors may damage them.¿ heartmate ii patient handbook section 10 ¿safety checklists¿ provides checklists to assist the patient in performing routine maintenance of the heartmate ii lvad, including inspecting the power module patient cable connector pins and sockets for dirt, grease, or damage.Heartmate ii patient handbook and heartmate ii instructions for use (ifu) caution users to call their hospital contacts if they think, for any reason, any portion of their equipment is not functioning as usual, is broken, or they are uncomfortable with the operation of the equipment.No further information was provided.The manufacturer is closing the file on this event.
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