Reported event: it was reported that case number: (b)(4), (b)(6) - mps (b)(6) reported arm shaking while in haptics.Case type : tka.Update: "no patient harm 20 min delay".Product evaluation and results: adjusted j5 and j6 tension cables, kin called both right and left sides.System investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.Product history review: a review of device history records shows that (b)(6) was inspected and accepted into stock on 11/8/2010 and was handled.A review of the data revealed that the non-conformances is not related to the failure alleged in this complaint.Complaint history review: a review of complaints in trackwise related to (b)(6) shows 1 complaint related to the failure in this investigation.The complaint is (b)(4).Conclusions: the failure is confirmed via inspection.No additional investigation or specific actions are required.If additional information is received, then the complaint will be reopened.H3 other text : device not returned.
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