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Evaluation of the suspect transducer confirmed the image quality issue as described by the customer.Examination and testing of the transducer found an unseated internal electrical connector to be the cause of the failure.Additional investigation into the root cause of this failure mode is being conducted to determine whether further corrective action is required.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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