Reported event: it was reported that case number: (b)(4).Case description: (b)(6) - mps reported arm shaking/vibrating significantly in haptics.Product evaluation and results: as per work order: could not duplicate problem, spoke with mps and he had stated that he believed it was the saw attachment.Tested robot in accordance with service manual, kincalled right and left side.System investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.Product history review: a review of device history records shows that (b)(6) was inspected and accepted into stock on 7/17/2015 and was handled via npr.A review of the data revealed that the non-conformances is not related to the failure alleged in this complaint.Complaint history review: a review of complaints in trackwise related to (b)(6) shows no additional complaints related to the failure in this investigation.Conclusions: the failure is not confirmed via inspection.No additional investigation or specific actions are required.If additional information is received, then the complaint will be reopened.
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