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The lot number of the device used was not provided and the device will not be returned for evaluation as we were able to determine the root cause without the device.The customer was informed to purchase the a1254c and a1204p reusable grounding plate and cord for use on humans by their sales representative.This device is not recommended by bovie medical as there is a lower resistance level when using the metal grounding plate compared to the disposable pads, specifically for newer customers with no prior experience.The disposable grounding pad is designed for human use as it requires lower resistance.Whereas the metal grounding plate is designed for animal use due to a higher resistance being presented from the animal's hair.The root cause has been determined to be using the incorrect product for their intended use.The customer was issued a courtesy box of the disposable pads.This can be seen as the final report.If additional information is obtained that alleges any additional patient involvement or the need for corrective actions a follow up report will be submitted.
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