| Model Number |
MONACO |
| Medical Device Problem Code |
Computer Software Problem (1112)
|
| Health Effect - Clinical Codes |
No Consequences Or Impact To Patient (2199); No Information (3190)
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| Date of Event |
02/19/2020
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Type of Reportable Event
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Malfunction
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Additional Manufacturer Narrative
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The manufacturer's investigation is on-going and further information will be provided once the investigation has completed.
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Event or Problem Description
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The customer reported that on opening certain monaco files already calculated they experienced a loss of the calculation.
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Additional Manufacturer Narrative
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The investigation was completed by conducting a thorough evaluation of the product and the reported information.The investigation determined this was a no risk issue.The root cause of the issue has not yet been determined, however it is possible to get into a state where the study set modification date is more recent than the plan modification date.In this case, the dose is removed and the user is forced to recreate and recalculate a plan that has already been approved.Recreating and recalculating a plan would not cause patient harm.No patients were mistreated.
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Search Alerts/Recalls
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