Depuy synthes is submitting this report pursuant to the provisions of 21 cfr, part 803.This report may be based on information which depuy synthes has not been able to investigate or verify prior to the required reporting date.This report does not reflect a conclusion by fda, depuy synthes or its employees that the report constitutes an admission that the device, depuy synthes, or its employees caused or contributed to the potential event described in this report.If the information is unknown, not available or does not apply, the section/field of the form is left blank.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.H10 additional narrative: investigation summary = > the device was received and evaluated at the service center.The reported complaint that the device doesn't work and displays error code : 400 12 and "internal failure" was unable to be confirmed.It was however found that the front panel was physically damaged and that the membrane panel had a cut on it.The 8 pin socket was found to be corroded by fluid and the tamper-proof seal was found to be damaged.The damaged front panel and the plug for connecting of the handpiece were replaced, device software modified, and the device was cleaned, calibrated newly, tested and found to be fully functional.Since the reported complaint could not be confirmed, a root cause cannot be determined for the same, however, it is possible that the damaged connector and front panel may have caused the device to not function as intended by the customer.The physical damage to the front panel can be attributed to user mishandling of the device and fluid ingress into the device is the root cause for the corrosion of the 8 pin socket.The damaged tamper-proof seal is an indication that someone not authorized has opened the device.A manufacturing record evaluation was performed for the finished device (serial number : (b)(6)), and no non-conformances were identified.At this point in time, no corrective action is required, and no further action is warranted.Depuy mitek will continue to track any related complaints within this device family as a means of monitoring the extent with which this complaint is observed in the field.Device history lot = > a manufacturing record evaluation was performed for the finished device (serial number : (b)(6)), and no non-conformances were identified.
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Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.H10 additional narrative: d10, h3, h6: the actual device has been returned and is currently pending evaluation.Once reliability engineering evaluates the device, a supplemental medwatch report will be sent accordingly.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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