Other relevant device(s) are: product id: 9735634, serial/lot #: (b)(4).The power supply was returned to the manufacturer for analysis.The returned power supply had normal output when connected to ac.No problem found.A medtronic representative went to the site to test the equipment.It was reported that the power supply of the navigation system was replaced and the software was uninstalled/re-installed.The hardware and instruments passed the system checkout.The system was found to be fully functional.If information is provided in the future, a supplemental report will be issued.
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Medtronic received information regarding a navigation system that was used during a functional endoscopic sinus surgery (fess) procedure.It was reported that the system shut down unexpectedly during the procedure.There was a reported delay of less than one hour.There is no known impact on patient outcome.On 2020-mar-05 additional information received.It was reported that while on site to troubleshoot, the manufacturer representative could not replicate the issue.Software was uninstalled/reinstalled.Per site, the system will randomly shut down while plugged in and have to boot it up.The other navigation system at this site is used in the same operating room and does not have the same behavior.Probable cause of the issue was determine to be faulty power supply.On (b)(6) 2020 it was reported that after the site restarted the system, they were able to use it to complete the process.
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