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Additional info: b5, d10, d11, d10, g7, g9, h2, h3, h6, h10.Results of investigation: the devices, used in treatment, were not returned for evaluation and the reported event could not be confirmed.The medical investigation concluded that this is a journey ii bcs-eu study.It was reported that patient presents with left patellofemoral pain.Low patellar tilt and lateralization of patella.It is noted a patellar multi-tracking revision is planned and scheduled for after summer 2020.To date no medical/clinical documentation has been provided.Without any supporting medical documentation, the reported event cannot be assessed, and a thorough medical assessment cannot be performed.In the event of medical/clinical records being received, the clinical task will be re-opened and a thorough assessment will be rendered at that time.A complaint history review found related failures; this failure mode will be monitored for future complaints and assessed for any necessary corrective actions.At this time, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.A review of the risk management file and instructions for use documents revealed this failure mode was previously identified.The potential probable cause for this event is likely device malalignment.Based on this investigation, the need for corrective action is not indicated.Without the return of the actual product involved or product information, our investigation could not proceed.Should the devices or additional information be received, the complaints will be reopened.No further investigation is warranted for these complaints; however, we will continue to monitor for future complaints and investigate as necessary.We consider this investigation closed.
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