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Customer service conducted troubleshooting with the customer, including verifying correct battery installation and inspecting the power supply for damage.The customer indicated that she tried to power the pump with both power supply and battery pack.The customer was sent a replacement pump and return of the original pump was requested for testing/evaluation.The customer was contacted by a complaint handler on multiple occasions, including in writing, to get additional information, with no response as of the date of this report.Based on the results of ca11-001, it cannot be definitively concluded that the pump caused or contributed to the customer's mastitis.The estimated incidence of mastitis in lactating women, whether using a breast pump or not, according to published clinical literature can be as high as 33%.In fact, clinical guidelines suggest the use of a breast pump to facilitate withdrawal of breast milk during bouts of mastitis.The complaint rate of mastitis across all reported failures, across all medela breast pumps, is 0.008% for the period of january 2013 to august 2017.Mastitis is usually a benign, self-limiting infection with few consequences for the suckling infant.The risk of mastitis is higher among women who have breastfed previously, especially those with a history or mastitis." riordan & wambach, 4th ed.P.294: breastfeeding and human lactation.Mastitis requires prompt medical attention for the mother for pain relief and prescription antibiotics to avoid progression to overwhelming sepsis.
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The device was returned with the customer's power supply and battery pack and was evaluated on (b)(6)2020.Both the power supply and the battery pack passed a visual inspection.The power supply output voltage, resistance and current were all found to be within specification.The device powered on without issue with both the power supply and the battery pack (using eight lab batteries, as the customer did not return batteries).Refer to attached product evaluation.The customer's report of a power issue could not be confirmed.
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