H11:section a through f - the information provided by bd represents all of the known information at this time.Despite good faith efforts to obtain additional information, the complainant / reporter was unable or unwilling to provide any further patient, product, or procedural details to bd.The following were reviewed as part of this investigation: patient severity, applicable previous investigation(s), sample (if available), applicable fmea documents, labeling, and applicable manufacture records.Based on a review of this information, the following was concluded: the device was returned to the service facility for evaluation.During evaluation, the reported issue of broken crystals in the probe, there is a black mark on the screen at all times was confirmed.The root cause of the reported issue was identified as a probe failure.The site rite 8 20mm gt probe was visually inspected upon receipt and was found to be in good physical condition.A history review of serial number (b)(6) showed one other similar product complaint(s) from this serial number.
|