Qn#(b)(4).The customer returned one, opened psi kit for analysis.Despite the customer removing the lidstock, the inner tray had not been opened as the csr wrap was still intact.Visual analysis of the returned kit revealed that the bottom-right and the bottom-left corners of the tray contained a crack.Stress marks were also identified around the edges of the cracks.A device history record review was performed, and no relevant findings were identified.The report of a defective tray was confirmed through complaint investigation.The lidstock was opened; however, the inner tray and csr wrap were left untampered.Visual analysis revealed that the bottom-right and bottom-left corners of the tray were cracked.Additionally, a device history record review was performed, and no relevant findings were identified.Based on the customer description and the sample received, design caused or contributed to this event.A non-conformance request was initiated to further investigate this complaint issue.Teleflex will continue to monitor and trend for reports of this nature.
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