On (b)(6) 2020, the reporter contacted animas and alleged that the ¿pump he (patient) lost but the pump malfunctioned and caused him to be hospitalized¿.Customer technical support (cts) was unable to determine what the issues were with the pump.Troubleshooting could not be completed at the time of the complaint.Cts made attempts to contact the reporter for additional information and troubleshooting, without success.This complaint is being reported based on the allegation that the patient was hospitalized due to issues with the pump.The pump could not be ruled out as a contributing factor.
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