Reported event: it was reported that "mps reported difficulty passing sawblade checkpoint and arm shaking when moving into haptics.Case type : not reported.¿ product evaluation and results: the field service engineer reported: problem reproduced? yes.Trouble shooting notes: none.Work performed: adjusted j2,j3,j5 for optimization.All tests passed on initial visit, adjustments to tighten and movement.Work order disposition: system investigation completed successfully as per service manual.All system checks and tests passed, system is ready for use.Product history review: a review of device history records shows that rob991 was inspected on 19/09/2019 and was handled via qt.A review of the data revealed that the non-conformances is not related to the failure alleged in this complaint.Complaint history review: a review of complaints in catsweb and trackwise related to p/n 219999, rob# rob991 shows no additional complaints related to the failure in this investigation.Conclusions: (per preventive maintenance is where an action occurs that identifies device deterioration which may compromise function.Under pm conditions no patient was involved and no actual or potential patient harm existed for the alleged event.) the failure was confirmed.Adjusted j2,j3,j5 for optimization.All tests passed on initial visit, adjustments to tighten and movement.System is ready for clinical use.No additional investigation or specific actions are required.If additional information is received then the complaint will be reopened.
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