It was reported that the customer went to the emergency room (er) and was subsequently hospitalized due to blood glucose level reaching 563 mg/dl and diabetic ketoacidosis.In addition, it was reported that the customer experienced a seizure when the customer attempted to deliver a bolus.Customer was treated with 2 subcutaneous of insulin and fluids, and an intravenous insulin and fluid drip.The customer was released from the hospital on (b)(6) 2020 with no reported permanent damage.Reportedly, an occlusion alarm had occurred.Customer was using fiasp insulin.Tandem technical support educated customer regarding cartridge/insulin labeling.Reportedly, the infusion set was changed to address the issue and insulin delivery was resumed.
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