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Part # 357.402, synthes lot # 9902592, supplier lot # na, release to warehouse date: 22 sep 2015, manufactured by synthes (b)(4), no ncr's were generated during production.Review of the device history record(s) showed that there were no issues during the manufacture of this product, and any sub-components, which would contribute to this complaint condition.Visual inspection: locking bolt measuring device f/trochanteric fixation nails was received at us customer quality (cq).Upon visual inspection at cq, it is observed that the components, ball and compression spring are missing from the slider assembly.The rest of the device shows normal wear which would not contribute to the complaint condition.But no broken features were observed with the device.Thus, the complaint cannot be confirmed.Documentation/ specification review: the following drawing(s) was reviewed; -locking bolt measuring device for 153mm sleeve.-slider assembly, locking bolt measuring device.No design issues or discrepancies were found during this investigation.Dimensional inspection: there is conclusive evidence that there are missing components therefore a dimensional inspection will not be completed.Complaint confirmed? no.Investigation conclusion: visual inspection, and document specification review of the received device was performed at cq.The complaint cannot be confirmed as it is observed that there are no broken features.While a definitive root cause could not be determined, it is possible that the maintenance deficiency might have contributed to the complaint condition.During the investigation no unidentified product design/manufacturing issues or discrepancies were observed that may have contributed to the complaint condition.Based on the investigation findings, it has been determined that no corrective and/or preventative action is proposed.Additional monitoring for any potential safety signals will be conducted through complaint trending and other post market safety surveillance activities.Device was used for treatment, not diagnosis.If information is obtained that was not available for the initial medwatch, a follow-up medwatch will be filed as appropriate.
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