Model Number 9733856 |
Device Problems
Operating System Becomes Nonfunctional (2996); Output Problem (3005)
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Patient Problem
No Patient Involvement (2645)
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Event Date 04/02/2020 |
Event Type
malfunction
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Manufacturer Narrative
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Other relevant device(s) are: cmptr 9735225r rollingstone s7 refurb.No devices have been evaluated at the time of submitting this report.If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received information regarding a navigation system used outside of a procedure.It was reported that the system was freezing up.The issue was able to be replicated during testing of the system and confirmed it occurs at various times including boot up and within the software.The video also got distorted.It was reported that the probable cause was due to the computer.There was no patient present at the time of the event.
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Manufacturer Narrative
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If information is provided in the future, a supplemental report will be issued.
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Event Description
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Medtronic received additional information that the cause of the issue was unknown.
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Search Alerts/Recalls
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