H10.H3, h6: the device, used in treatment, has not been returned for evaluation, nor photos of the event.We have been unable to confirm a relationship between the event and the device or identify a root cause on this occasion.A device history record review has not been possible as no lot number was provided.However, we have no reason to suspect that the product failed to meet any product specifications at the time of manufacture.Complaint history for the reported event has been reviewed, revealing further instances.A clinical review has taken place, however without supporting clinical/medical documents, a thorough investigation cannot be performed.Should information become available this complaint can be re-assessed.A risk management review reports, failure modes that lead to mechanical dermatoses and irritation / irritant contact dermatoses including but not limited to; poor removal technique, dressing applied to fragile / sensitive skin, increased adhesion - trauma on removal.Without supporting information this failure mode cannot be narrowed down any further.The ifu has been reviewed, containing adequate cautions and warnings regarding the use.Including that dressings should be inspected frequently and where the product is used on infected wounds, the infection should be inspected and treated as per local clinical protocol.This investigation is now complete with no further actions necessary, and at this time.However, we will continue to monitor for any adverse trends relating to this product range.
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