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As reported, upon opening the package prior to use, a fray was found on the tip of a safe-t-j amplatz extra-stiff support wire guide.Another device of the same type was used to complete the unknown procedure.The complaint device did not make contact with the patient.No damage was noted to the package, which was stored on a shelf.The inner core wire was not noted to protrude from the device.
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Blank fields on this form indicate the information is unknown, unchanged, or unavailable.As reported, upon opening the package prior to use, a fray was found on the tip of a safe-t-j amplatz extra-stiff support wire guide.Another device of the same type was used to complete the unknown procedure.The complaint device did not make contact with the patient.No damage was noted to the package, which was stored on a shelf.The inner core wire was not noted to protrude from the device.Investigation ¿ evaluation: a document based investigation was performed including a review of complaint history, device history record, manufacturing instructions, and quality control data.The complaint device was not returned; therefore, no physical examinations could be performed.However, a document based investigation evaluation was performed.There is no evidence to suggest the product was made out of specification.A review of the device history record found no non-conformances related to the reported failure mode.Because there are no related non-conformances, adequate inspection activities have been established, there is objective evidence that the dhr was fully executed, and no other lot related complaints that have been received from the field, it was concluded that there is no evidence that nonconforming product exists in house or in field.A review of complaint history records shows no other complaints associated with the complaint device lot.A review of relevant manufacturing documents was conducted.It was concluded that the device aspect in question was visually/functionally inspected by quality control and no related gaps in production or processing controls were noted.With current information, it was most likely that the wire was inadvertently damaged during either shipping or storage.Per the quality engineering risk assessment, no further action is warranted.Cook will continue to monitor this device via the complaints database for similar complaints.This report is required by the fda under 21 cfr part 803.This report is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement made in it is intended to be an admission that any cook device is defective or malfunctioned; that a death or serious injury occurred; or that any cook device caused or contributed to; or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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