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Pma/510(k)#: k162717.Device evaluation: the evo-20-25-10-e device of lot number c1692102 involved in this complaint was returned for evaluation, with its original packaging.With the information provided, a physical examination and document based investigation was conducted.Lab evaluation: the device involved in the complaint was evaluated in the laboratory on the 01st april 2020 and on the 08th april 2020.In summary the following results were observed in the lab evaluation: stent fully deploy and detached from delivery system on return.Lock wire not returned.Wire guide stuck in the delivery system, measuring 0.0735 inch at one end (out through white tip) and 0.0380 inch (out through handle).Following the laboratory evaluation additional information was requested to aid with this investigation at what point was the safety wire removed?[feind, andreas] when they tried to release the stent.From additional information received, details of the wire guide used (diameter, type, make)?[feind, andreas] mtw eder püstow >0.035mm, does this mean it was bigger than 0.035?[feind, andreas] yes.When or how did the stent detached from the system?[feind, andreas] it did not detach from system according to the physician.Documents review including ifu review: prior to distribution all evo-20-25-10-e devices are subjected to a visual inspection and functional checks to ensure device integrity.These inspections and functional checks are outlined in internal procedures in place at cirl.A review of the manufacturing records for evo-20-25-10-e device of lot number c1692102 did not reveal any discrepancies that could have contributed to this issue.There is no evidence to suggest that this issue affects the entire lot #c1692102; upon review of complaints this failure mode has not occurred previously with this lot #c1692102.The instructions for use ifu0061-6 which accompanies this device instructs the user to "the stent is mounted on an inner catheter, which accepts a.035 inch wire guide, and is constrained by an outer catheter." there is evidence to suggest that the customer did not follow the instructions for use, from additional information received, "details of the wire guide used (diameter, type, make)?[feind, andreas] mtw eder-püstow >0.035mm, does this mean it was bigger than 0.035?[feind, andreas] yes".Root cause review: a definitive root cause can be attributed to user error with the use of a non-recommended wire guide with the device.The instructions for use ifu0061-6 which accompanies this device instructs the user to use 0.035¿ wire guide.However, from additional information received, "details of the wire guide used (diameter, type, make)?[feind, andreas] mtw eder-püstow >0.035mm, does this mean it was bigger than 0.035?[feind, andreas] yes".It may be noted that during the laboratory evaluation wire guide was stuck in the delivery system and measured 0.0735 inch at one end (out through white tip) and 0.0380 inch (out through handle).Summary: according to the initial reporter, the patient did not experience any adverse effects due to this occurrence.Customer complaint is confirmed based on customer testimony.Complaints of this nature will continue to be monitored for potential emerging trends.
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