Model Number 54790 |
Device Problem
Incorrect, Inadequate or Imprecise Result or Readings (1535)
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Patient Problem
No Information (3190)
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Event Type
malfunction
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Manufacturer Narrative
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Complaint sample was not returned to nova and no serial or lot number information has been provided; therefore, an evaluation of the device could not be performed and manufacturing records could not be reviewed.The product catalog number was provided by nova's clinician for fda reporting purposes.Several attempts were made via phone and email; however, there has been no response.The cause(s) of the difficulty reported by the customer could not be determined.Complaint will be closed as 'no complaint sample returned to nova for evaluation'.If the complaint sample becomes available, this complaint will be reopened, and the respective evaluation performed.No corrective action required based on the above evaluation.Trends will be monitored for this or similar complaints.
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Event Description
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Upon patient's arrival to emergency department (ed), the patient's blood glucose (bg) level was checked using glucometer.The blood glucose on glucometer read 47.Patient was treated with d50 per emergency dept provider, by primary rn 10 minutes later.A comprehensive metabolic panel collected immediately after blood glucose (bg) was checked with glucometer, resulted and showed glucose to be 75.To confirm, 2 hours later glucose confirmatory done within 5 minutes of blood glucose fingerstick to show glucose of 85.Glucometer showed 60 from fingerstick.
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Search Alerts/Recalls
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