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Information received by medtronic indicated that act and up and down buttons were not responding and insulin pump was squirting insulin during priming.Customer also reported that insulin pump received no delivery alarm, unspecified error, battery life was diminished and also stated that sudden power was down without low battery alert and insulin pump hairline was cracked.No harm requiring medical intervention was reported.The insulin pump will not be returned for analysis.
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Device had unresponsive buttons at esc and act due to unlocked lcd keypad connector during visual inspection.Unable to perform operating currents, self test, a21 error test, rewind test, basic occlusion test, occlusion test, prime/a33 test, excessive no delivery test and displacement test or verify prime/fill anomaly, no excessive no delivery/occlusion alarm, unexpected error message, low battery alarm, failed battery alarm and battery out limit due to unresponsive button.No button error alarm during testing.However, keypad flattened button dome switch was found on act, up and down.Pump received with cracked case, cracked battery tube threads and cracked reservoir tube lip.The test infusion set and reservoir does lock into place.(b)(4).
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