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It was reported that upon inspecting a shipment of ultrathane mac-loc locking loop biliary drainage catheters, one device was identified as having an unknown particle inside of the primary packaging of the product.As reported, this was prior to any patient contact.No adverse effects were reported due to this incident.
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H6 - additional methods code: device not returned (4114).Investigation ¿ evaluation.A representative from agility logistics informed cook of an incident involving a ultrathane mac-loc locking loop biliary drainage catheter.On 31mar2020, during an inspection, an identified particle was identified inside the primary packaging of the product.This occurred at the distribution center and there was no patient contact.A review of the complaint history, device history record, instructions for use (ifu), and quality control of the device were conducted during the investigation.The complainant did not return the complaint device for investigation.However, the distributor provided photos.The images provided are of a sealed package and contain a black spec identified within the sealed pouch.Additionally, a document based investigation evaluation was performed.Sufficient inspection activities are in place to identify this failure mode prior to distribution.The device is shipped with instruction for use (ifu) which provides the following information to the user related to the reported failure mode: how supplied: ¿do not use the product if there is doubt as to whether the product is sterile.¿ a review of the device history record (dhr) was also conducted as a part of the investigation.The dhr for the complaint lot revealed no relevant nonconformances.A database search was completed on the complaint lot and no additional complaints were found.As there are adequate inspection activities established, objective evidence that the dhr was fully executed, no related non-conformances and no additional complaints from the same lot, it was concluded that there is no evidence that nonconforming product exists in house or in field.The customer provided photos show what appears to be the device sealed with foreign matter inside the seal.Based on the information provided, the examination of a photo provided by the distributor, and the results of the investigation, it was concluded that a manufacturing and quality control deficiency was the main contributing cause of failure.The appropriate personnel have been notified.Per the quality engineering risk assessment no further action is required.Cook will continue to monitor for similar complaints.This report is required by the fda under 21 cfr part 803 and is based on unconfirmed information submitted by others.Neither the submission of this report nor any statement contained herein is intended to be an admission that any cook device is defective or malfunctioned, that a death or serious injury occurred, nor that any cook device caused, contributed to, or is likely to cause or contribute to a death or serious injury if a malfunction occurred.
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