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Manufacturer narrative: the reason for this complaint was to report the screw for the high settings in no longer turnable.This event occurred at inspection away from the patient.Screw possible time in service is 8.8 years.A significant adverse event was reported.The instrument was inspected prior to surgery and was found to be unacceptable.However, there was another suitable device available, the incident did not cause a delay in surgery and surgery was completed as intended.The devices were returned to djo on (b)(6) 2020 and examined by registered medical assistant (rma) at djo surgical.Examination confirmed the complaint, the screw (tube knob) of the returned guide is stripped/damaged.The reported condition could possibly be a result of repeated use over time, misuse, wear and care must be taken to avoid compromising their performance, refer to the ifu.A review of the device history record (dhr) revealed, when released for use, the item met design and manufacturing requirements.Complaint database review showed previous complaints but there were no indications that this instrument has a design or material deficiency.There had been two previous complaints against the reported lot number.Summary of complaints: 8 functional, 4 dull/worn, 3 locking mechanism damaged, 1 seized/galled, 10 threads damaged/galled, 14 bent, 9 broke/cracked/damaged, 1 hardware missing/lost, 1 old style/revision, 4 end of life, 3 inadequate instructions for use, 3 blank.The root cause of this complaint was to report the screw for the high settings in no longer turnable.This event is attributable to damage incurred from prolonged use and through misuse or rough handling which surgical instruments are subjected to.This is not an event associated with a product failure, malfunction or issue.There are no indications that this instrument has a design or material deficiency therefore no containment of inventory is required.Event is associated with instrument usage, not a design or manufacturing issue.Surgical instruments condition can be determined while being used for its intended purpose.The replacement of surgical instruments due to normal wear and tear does not indicate a product deficiency, failure or issue.No further action is deemed necessary at this time.
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