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Investigation: initiated manufacturer's investigation, no sample returned, review dhr.Distribution history: the complaint product was purchased from geotec on (b)(6) 19.Manufacturing record review: dhr-900-200 - 265897 was reviewed and no non-conformities, related to the complaint condition, were noted.Incoming inspection review: iqc-19-09-11-032 was reviewed and no non-conformities, related to the complaint condition, were noted.Service history record : service history not applicable for this product.Historical complaint review: a review of the 2-year complaint history did not show similar reported complaint conditions.Product receipt: the complaint product was not returned to coopersurgical.Visual evaluation: evaluation of the complaint unit could not be completed at the complaint unit has not been returned to coopersurgical.If the unit should be returned at a later date, it will be evaluated, and any findings will be appending to this investigation.Functional evaluation: evaluation of the complaint unit could not be completed at the complaint unit has not been returned to coopersurgical.If the unit should be returned at a later date, it will be evaluated, and any findings will be appending to this investigation.Root cause: root cause not applicable as the complaint condition was not confirmed.Corrective actions: corrective action is not applicable at this time due to the absence of the affected sample for investigative analysis.No further training required at this time; complaint will be monitored for trending.Was the complaint confirmed? no.
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