The navio handpiece, intended for use in treatment, had homing failure during testing on 21-aug-2015.The navio handpiece was not returned for further evaluation and a visual/functional inspection could not be performed.During an internal analysis, the problem was determined to be caused by the material used to manufacture one of the snap lock components.The material used by one of the suppliers is displaying properties after autoclave sterilization that may cause the snap lock assembly to become tight.This handpiece had a snap lock from one of the affected lots.The root cause of this issue was found to be supplier/raw material fault.A device history record review found the device met all manufacturing specifications during release for distribution.A complaint history review found similar reports.
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