H10: the device was used during treatment when the system was unable to move beyond the hip center stage.Review of the screenshots and log files indicate that the third attempt was not fully completed and had not yet turned green.This is the reason the accept button was not present.Dhr review found that the software version (navio rc-4104) had been validated.A complaint history review found a complaint of the reported issue and it will continue to be monitored.This failure has been identified in the risk file.The surgical technique guide released at the time of the complaint provides instructions for hip center calculation.The relationship of the device and the reported event has been established.Review of the log files confirmed the system acted appropriately for the hip center stage.In order to advance beyond hip center without receiving a "passing" error, you must attempt 3 hip center collections and the last must be completed.The log files indicate that the 3rd hip center that was attempted was never a completed and there was one unfilled section each time.Each time the hip center stage is re-entered, the count resets itself.There was no evidence of incorrect software computation or bug as the system and software behaved as expected.There was no problem found.Per complaint details, the device system malfunctioned during use; after trouble shooting, we were still unable to proceed in the case.Based on the information provided, there was no patient injury/impact as the procedure was completed with manual instrumentation.No further medical assessment is warranted at this time.
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