RESPIRONICS CALIFORNIA, INC V60 VENTILATOR; VENTILATOR, CONTINUOUS, MINIMAL VENTILATORY SUPPORT,FACILITY USE
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Model Number V60 |
Device Problem
Smoking (1585)
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Patient Problem
No Patient Involvement (2645)
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Event Type
malfunction
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Manufacturer Narrative
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Date of event: (b)(6) 2020.Date of report: 23apr2020.
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Event Description
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The customer reported that the power management (pm) board was replaced, the unit smoked at turned on.The customer contacted product support and requested for service repair.The customer reported that the unit was not in use on a patient.
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Manufacturer Narrative
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Date received by mfr: 20may2020.Date of report: 27may2020.The field service engineer (fse) evaluated the unit and found that power management (pm) board is missing from the unit.The motor controller (mc) board has damaged component (capacitor).The (fse) replaced the pm pcba, mc pcba (printed circuit board assembly) to address the reported issue.The mc board wingnuts, screws, three bottom feet, and power cord retainer are missing are all user induced problem.These are all replaced during servicing of this unit.
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Manufacturer Narrative
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Date received by mfr: 11jun2020.Date of this report: 12jun2020.The unit was repaired by the bench repair engineer not by philips field service engineer.
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Manufacturer Narrative
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Date rec¿d by mfr: 01may2020.Date of report: 13may2020.Serial#: (b)(4).Bench repair engineer provided the correct serial number.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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Manufacturer Narrative
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G4: (b)(6) 2020.B4: (b)(6) 2020.Failure analysis on the returned motor controller (mc) board shows that the customer complaint was verified.Root cause was failure of c187.Submission of a report does not constitute an admission that medical personnel, user facility, importer, distributor, manufacturer, or product caused or contributed to the event.
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