H10: the device, intended for use in treatment, was not returned for investigation.A device history record review was not performed since there the record could not be located at this time and it could not be concluded if the device met the manufacturing specifications.A complaint history review found similar reports and this issue will continue to be monitored.The navio handpiece was not returned for further evaluation and an initial visual inspection was performed using the photos sent with the field report, which confirmed the relationship between the device and reported event.The photos confirmed damage to the handpiece clamshell.It appears that the handpiece was clamped, causing the damage and there are several scratches on the outside of the handpiece.The photo of the closed handpiece showed that it was so misshaped that the clamshell could not be properly closed.The malfunction is likely due to user error.
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