It was reported that in ukr case, while collecting the hip center, the system rebooted abruptly.After rebooting, during the handpiece calibration stage, the system was not picking up on the points as quickly as it does normally.Changed the flat markers to eliminate that possibility but still faced the same problem.Only proceeded after calibrating the handpiece by moving it very slowly.The lag between the actual position of the handpiece and on screen display persisted during the cutting stages as well.At this point the handpiece was swapped, but the issue was not resolved.
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H10, h3, h6: the device was being used during treatment when the software crashed after collecting hip center.The log files were returned for evaluation.The dhr was reviewed for software version (rc-6103) and it has been validated.A complaint history review found similar complaints of the reported issues.The relationship of the device and the reported event has been established.The system crashed when transitioning collect neutral position to stressed rom collection.Therefore, the root cause of the issue was due to software failure.
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