It was reported that during the demonstration, there was unable to turn the gears in the handpiece.The customer tried adding more instrument lubricant but was unable to get them to move.The handpiece was replaced prior to start with the case.Results of investigation have concluded that the internal components of the handpiece motor have issues, causing an increased torque values, which makes it a reportable event.
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H10 h3, h6: the device, intended for use in treatment, was returned for evaluation.The functional inspection of the returned handpiece found that the handpiece motor could not be moved manually.The dhr was reviewed and the reported product met manufacturing specifications prior to be released for distribution.A complaint history review found similar complaints of the reported issues.The relationship of the device and the reported event has been established.The motor of the handpiece was damaged but could not be further investigated as it was an off-the-shelf motor.Therefore, the root cause of the reported event was supplier/raw material fault.
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