The reported failure "no flow is displayed" occurred during preparation and could be confirmed.According to the service report (b)(4) dated on the 2020-04-30 a maquet service technician confirmed that the flow was not displayed.The 701022754 ultrasonic contact cream was replaced.The rotaflow was tested and the flow can be displayed normally.Most probable root cause could be determined as: bubble/flow sensor failure, e.G.: * malfunction of bubble/flow sensor electronics; * dried contact gel; * user forgot renewing contact gel; * mechanical defects (impact); * sensor not detected although sensor is connected; * device used out of specification; * software error.The instruction for use (instructions for use | 4.2 | en | 13, chapter 2.2.4) states that: the ultrasonic contact cream can dry out and impair the functioning of the integrated flow/bubble sensor.In the "free" mode, the ultrasonic contact cream must be reapplied every 48 hours.Since the issue could be confirmed by a getinge employee, the failure could be confirmed.The occurrence rate was calculated for the reported issue and it was determined that this is not a systemic issue.Therefore, no remedial action is required.The occurrence rate related to the reported issue is currently being monitored as part of maquet cardiopulmonary¿s trending program and additional investigations or corrections will be implemented in case of adverse trending.
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