It was reported that during procedure, message appeared when surgeon was just about to start cutting.After several attempts to re-initialize the hardware without success, decision was taken to revert to manual implantation.("warning.Usb cable unplugged.Plug everything back in and press dismiss again to re-initialize the hardware").
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The device, used during treatment, was returned for a prior investigation and was discarded.There was no serial number provided for dhr review so it could not be concluded if the device met the manufacturing specifications.A complaint history review found a similar report of the issue.This issue will continue to be monitored.The surgical technique guide released at the time of the complaint (b)(4).Instructions on preventative maintenance on the navio surgical system in the event that service is needed.This failure is an identified failure mode within the risk file.The relationship of the device and the reported event has been established.The initial functional investigation was performed finding that the system logs shows error code -32 due to a defective dual coil.The root cause of the reported event was due to a design fault.
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