It was reported that during setup for a tka while attempting to complete admin hand piece test the navio produced an error stating "cannot communicate with hand piece please be sure all cables are connected.
" sales rep attempted to run the hand piece test again and the same error was reported.
Following the second error message the hand piece and anspach drill were unplugged and the test was attempted again with no success.
The navio was then shut down rebooted.
While the navio was rebooting the hand piece and anspach drill connector pins were checked and did not show signs of damage.
Handpiece serial number (b)(4) was removed and a new navio tray was opened.
The hand piece from the new tray was assembled and tested with no errors reported.
Following the days cases sales rep tested hand piece (b)(4) on the navio at the phoenix lab and received no error messages.
No patient involved.
Investigation results determined that a connectivity issue at the handpiece end of the cable, the internal wiring at that end had come apart in the cable causing a short in the wiring, which is a reportable event.
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