The device, intended for use in treatment, was returned for evaluation.A relationship between the reported event and the device was established as the reported problem was confirmed.A complaint history review found 11 (eleven) similar reports, this issue will continue to be monitored.Dhr review found that no conditions that could contribute to the reported event were found.The reported product met manufacturing specifications prior to being released for distribution.Visual inspection found that the camera displays numerous scratched and smudges covering most of the outer case.A functional evaluation was performed.Review of the event logs revealed a considerable number of 'illuminator current lower than recommended errors' between (b)(6) 2019 and (b)(6) 2019.Upon connection to ndi accuracy assessment kit to evaluate the camera accuracy, the camera error led was illuminated.Upon connection to the ndi configure app the 'illuminator hardware' error was displayed.The camera was connected to a navio system at the 'femur bone removal' screen.Following the warm up period, the camera error led illuminated and the "infrared lamp was not working properly.This may result in a limited field of view." error was displayed confirming the issue observed by the user.The root cause was established to be supplier / raw material fault.No containment or corrective actions are recommended at this time.
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