| Model Number |
ROB00004 |
| Medical Device Problem Code |
Mechanical Problem (1384)
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| Health Effect - Clinical Code |
No Patient Involvement (2645)
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| Date of Event |
08/20/2019
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Type of Reportable Event
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Malfunction
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Event or Problem Description
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It was reported that plate probes need to be replaced due to fit issues.No patient involved.
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Additional Manufacturer Narrative
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The device was being used during treatment and was not returned for evaluation.The dhr was reviewed for pn (b)(6)/lot c12834-2-1 and found that it was lot that had been identified as having fit issues between the handpiece and the visualization tool.There were no other issues that would potentially lead to a future performance issue.A complaint history review was performed and found 39 reports of the issue.This issue will continue to be monitored.This lot of the plate probe was found to have an incorrect notch curvature.Therefore, this issue prevented the plate probe from fully locking in and it was not machined with sufficient space to allow proper locking with the handpiece.The reported event can be confirmed.Therefore, the root cause of the reported event was due to supplier/raw material fault.There has been a corrective action opened to address this issue and it is being further investigated.
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Search Alerts/Recalls
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